Privacy Policy

1. Introduction
Urban Haven Realty Ltd (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our clients, partners, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all data collected through our website, email communications, and consulting engagements.
Company name: Urban Haven Realty Ltd
Registered address: 21 Bevis Marks, London EC3A 7JB, United Kingdom
Phone: +44 20 4587 3024
Email: [email protected]
Data Controller: Urban Haven Realty Ltd
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Identification data: Name, job title, company name
Contact information: Email address, phone number, postal address
Business information: Nature of your company, project interests, business objectives
Technical data: IP address, browser type, access times, referring websites (via cookies)
Communication history: Any messages, meeting notes, or documentation shared during consultations
We do not collect any special category data (e.g., health data, biometric data) unless specifically requested and lawfully permitted.
3. How We Use Your Data
We use your personal data for the following purposes:
To respond to your inquiries and contact form submissions
To deliver consulting services tailored to your needs
To send you updates, proposals, and strategic documentation
To improve our website’s functionality and user experience
To comply with legal obligations and protect our legal interests
We always process your data based on lawful grounds such as consent, contractual necessity, or legitimate interest.
4. Sharing Your Data
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We may share your data only with trusted service providers (such as CRM platforms, email systems, or cloud storage providers) strictly for the purpose of delivering our services. These providers operate under strict confidentiality and data processing agreements.
In rare cases, we may be required to share information with regulatory or law enforcement agencies to comply with legal obligations.
5. How We Store and Secure Your Data
All personal data is stored on secure servers within the UK or the EEA. We apply robust technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. These include:
Encrypted storage and secure communication protocols (HTTPS, SSL)
Access controls based on role and necessity
Regular audits of our data management practices
Staff training on data protection responsibilities
6. Your Rights
You have the following rights under UK GDPR:
Right of access: Know what data we hold about you
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data in certain cases
Right to restriction: Ask us to limit processing under specific circumstances
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to certain types of processing (e.g. direct marketing)
To exercise any of these rights, contact us at: [email protected]
7. Cookies and Tracking
Our website uses cookies to improve performance and analyse visitor behavior. You may configure your browser to reject cookies, although this may affect the functionality of certain features.
Full details can be found in our Cookie Policy (available separately).
8. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically:
Website contact form entries: 12 months
Client engagement records: 6 years from the conclusion of service
Email communication: 3 years
9. Third-Party Links
Our website may contain links to third-party websites (e.g., LinkedIn, payment platforms). We are not responsible for the content or data practices of these external sites. We encourage you to read their respective privacy policies before sharing any personal data.
10. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised “Last updated” date. Continued use of our website or services after such changes indicates your acceptance.